Support

Help with your Urobank account, the website and the Urobank app

Whether it's a question about your account, your subscription or the app, get in touch and we'll be happy to help.

Bugs and Technical Issues

If something isn't working, please email bugs@urobank.co.uk with:

what happened
which page or app screen it happened on
the approximate time
if it was in the app, your device model

Problems with a Question

Found a spelling mistake, or disagree with an answer? On the website, click the "Report an Issue" link in the question explanation. In the app, tap the report button on the explanation screen. Reports go straight to our editorial team.

Your Account

Forgotten your password? Reset it on the forgot password page.
Account and subscription details: log in to the website and open your Account page.
Deleting your account: log in and use "Request Account Deletion" on your Account page, or email support@urobank.co.uk. We'll delete your account and personal data, as described in our Privacy Policy.

The Urobank App

The Urobank app uses the same account as the website: sign in with your Urobank email address and password. Your progress, flagged questions and mock exams are shared between the app and the website.

Frequently Asked Questions

Many common questions are answered in our FAQ.

Urobank is a service provided by UroPrep Limited (Company No. 16833894).

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